Chulalongkorn University Theses and Dissertations (Chula ETD)
Other Title (Parallel Title in Other Language of ETD)
บัตรบิ๊กการ์ดกระตุ้นให้สมาชิกมีความภักดีต่อยอดขายของบิ๊กซีหรือไม่
Year (A.D.)
2020
Document Type
Independent Study
First Advisor
Chairat Aemkulwat
Faculty/College
Faculty of Economics (คณะเศรษฐศาสตร์)
Degree Name
Master of Arts
Degree Level
Master's Degree
Degree Discipline
Business and Managerial Economics
DOI
10.58837/CHULA.IS.2020.10
Abstract
Nowadays, the competition in the sales market has become increasingly fierce. How to retain old customers, develop new customers and use membership card marketing strategies to stimulate consumers' shopping frequency and enhance their single purchase ability has become the key points of industry company marketing. This report uses qualitative analysis to collect the BJC Group’s annual reports and financial report for the past three years, and conducts in-depth analysis based on the relevant academic views of the predecessors. Big C is a complete retail shopping mall with all shopping channels, and its branches cover traditional shops and online stores across Thailand. A variety of high-quality, cost-effective products and quality services can meet the needs of different target customer groups. It is currently operated and managed by Berli Jucker Public Company Limited or BJC Group. This report systematically introduces the advantages and existing problems of the membership card marketing system, and proposes optimized solutions and suggestions for these problems. This report results shows that membership card marketing will increase customer loyalty and stimulate consumption growth and the member-based marketing will increase customer loyalty, win more market share and increase the company's industry competitiveness. Research on membership card marketing is very important for the development of the retail industry, and put forward suggestions for optimizing corporate marketing strategies
Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-No Derivative Works 4.0 International License.
Recommended Citation
Fang, Rui, "Does the BIG Card encourage members to be loyal to boost sales of Big C?" (2020). Chulalongkorn University Theses and Dissertations (Chula ETD). 7154.
https://digital.car.chula.ac.th/chulaetd/7154