An Analysis of Intercultural Communicative Competence: Hotel Front Office Personnel in Bangkok

Authors

Manachai Inkaew

Publication Date

2016-01-01

Abstract

When we consider a strategy for dealing with globalization, it can be seen that intercultural interactions and encounters are very important and appropriate as effective outcomes are expected. Therefore, the need to assess the intercultural communicative competence (ICC) of those expected to achieve these outcomes is worth consideration. This study examined the intercultural communicative competence of front office personnel working in hotels in Bangkok. The study aimed to find out whether or not these hotel front office personnel were equipped with and/or have adequate intercultural competence to deal with interculturally diverse interactions within their workplace. The intercultural competence framework of Barrett, Byram, Lazar, MompointGaillard, and Philippou (2013) and the work of Byram (1997) provided a framework for analysis in this study.

DOI

10.58837/CHULA.PASAA.51.1.7

First Page

185

Last Page

214

Recommended Citation

Inkaew, Manachai (2016) "An Analysis of Intercultural Communicative Competence: Hotel Front Office Personnel in Bangkok," PASAA: Vol. 51: Iss. 1, Article 8.
DOI: 10.58837/CHULA.PASAA.51.1.7
Available at: https://digital.car.chula.ac.th/pasaa/vol51/iss1/8