Focused Business Writing: The Case of Replies to Complaints

Authors

Anil Pathak

Publication Date

2003-12-01

Abstract

Although writing replies to complaints has been a part of our business writing course for long, I was rather disappointed to see students writing similar letters with inadequate structure and making the same mistakes every semester. In this paper I describe a small-scale investigation into the problems faced by students while writing reply letters.

DOI

10.58837/CHULA.PASAA.34.1.3

First Page

23

Last Page

29

Recommended Citation

Pathak, Anil (2003) "Focused Business Writing: The Case of Replies to Complaints," PASAA: Vol. 34: Iss. 1, Article 3.
DOI: 10.58837/CHULA.PASAA.34.1.3
Available at: https://digital.car.chula.ac.th/pasaa/vol34/iss1/3